Ask Jason, I’m a web developer and I have legal issues with a client, what should I do?
Jordan Punchinger a web developer has legal issues with a past client, the project was completed but after a few months the customer wanted updates. Jordan estimated the update price to get started and a lawsuit was filed against him, the customer has gone to the press and is ask for a full reimbursement of the entire project, what should I do? Jason offers if the customer is the Canadian Entrepreneur of the Year award winner maybe he can help mediate things. The monetary value seems too small to get messed up in legal battle. If need be he also recommends go to small claims courts settle your differences, take the high road. He also recommends asking three prior clients to vouch for your work, place that on your website and move on.
My recommendations:
- Review or take some time to think about how you present your agreement with customers and make sure you are very clear about what is and isn’t included, when the job is complete and any follow up benefits
- Consider creating a summary of the work completed when the job is done and have the client sign the summary, relying on the fact that payment was received may be confusing when it comes to updates.
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